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Will Artificial Intelligence Replace Human Customer Service? The Impact of Communication Quality and Privacy Risks on Adoption Intention

  • Citation: Song, Mengmeng, Xinyu Xing, Yucong Duan, Jason Cohen, and Jian Mou. 2022. “Will Artificial Intelligence Replace Human Customer Service? The Impact of Communication Quality and Privacy Risks on Adoption Intention.” Journal of Retailing and Consumer Services 66: 102900.
    • Topics:
    • Science Technology and Innovation
    • Keywords:
    • Artificial Intelligence
    • Risks
    • Privacy
    • Customer Service

  • Criminal Justice, Artificial Intelligence Systems, and Human Rights

    Završnik, Aleš. “Criminal Justice, Artificial Intelligence Systems, and Human Rights.” ERA Forum 20, no. 4 (March 1, 2020): 567–83.

    • Authors with Diverse Backgrounds
    Keywords: Criminal Justice, Human Rights, Automation, Algorithms, Artificial Intelligence, Fair Trial

  • Racial, Skin Tone, and Sex Disparities in Automated Proctoring Software

    Yoder-Himes, Deborah R., Alina Asif, Kaelin Kinney, Tiffany J. Brandt, Rhiannon E. Cecil, Paul R. Himes, Cara Cashon, Rachel M. P. Hopp, and Edna Ross. “Racial, Skin Tone, and Sex Disparities in Automated Proctoring Software.” Frontiers in Education 7 (September 20, 2022).

    • Authors with Diverse Backgrounds