Will Artificial Intelligence Replace Human Customer Service? The Impact of Communication Quality and Privacy Risks on Adoption Intention

Citation: Song, Mengmeng, Xinyu Xing, Yucong Duan, Jason Cohen, and Jian Mou. 2022. “Will Artificial Intelligence Replace Human Customer Service? The Impact of Communication Quality and Privacy Risks on Adoption Intention.” Journal of Retailing and Consumer Services 66: 102900.
- Topics:
- Science Technology and Innovation
- Keywords:
- Artificial Intelligence
- Risks
- Privacy
- Customer Service

Implications of Cryptocurrency Energy Usage on Climate Change

Zhang, Dongna, Xihui Haviour Chen, Chi Keung Lau, and Bing Xu. 2023. “Implications of Cryptocurrency Energy Usage on Climate Change.” Technological Forecasting and Social Change 187: 122219.
- Authors with Diverse Backgrounds
Keywords: Bitcoin Mining, Climate Change, CO2 Emissions, Policy
How Much Does Racial Bias Affect Mortgage Lending? Evidence from Human and Algorithmic Credit Decisions

Bhutta, Neil and Hizmo, Aurel and Ringo, Daniel. 2022. “How Much Does Racial Bias Affect Mortgage Lending? Evidence from Human and Algorithmic Credit Decisions.” FEDS Working Paper No. 2022-67, SSRN
- Open Source Results
- Authors with Diverse Backgrounds
Keywords: Discrimination, Fair lending, Automated underwriting, Credit score, Mortgage lending